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Privacy Policy

Last Updated: March 2026

BookYourWheels respects your privacy and is committed to protecting the personal information you share when using our website https://www.bookyourwheels.com and our services. This Privacy Policy explains how BookYourWheels collects, uses, stores, and protects your personal information when you visit our website, make a booking, or interact with our services. By using our website or booking services with BookYourWheels, you agree to the practices described in this Privacy Policy.

Information We Collect

Personal Information You Provide

When you use our services or contact us, we may collect personal information that you provide. This may include your name, email address, phone number, pickup and drop location, travel details, and other information needed to complete your booking. This information helps us process your booking, provide transportation services, and assist you when needed.

Payment Information

When you make a payment through our website, the payment is processed through secure third-party payment gateways. BookYourWheels does not store your full credit or debit card details on its servers. Payment service providers handle payment data according to their own privacy and security policies.

Communication Information

When you contact BookYourWheels through email, phone, website forms, or other communication channels, we may collect the information you provide. This may include your contact details and the message you send us. This information helps us respond to your inquiries and provide support.

Information Collected Automatically

Device and Technical Information

When you visit our website, some technical information may be collected automatically. This may include your IP address, browser type, device type, operating system, and general location based on your IP address. This information helps us understand how visitors access our website.

Website Usage Information

We may collect information about how users interact with our website. This can include pages visited, time spent on pages, and how users move through the website. This helps us improve the website and make it easier for users to navigate.

Booking and Transaction Information

When you make a booking through our platform, we collect information related to the booking. This may include service type, pickup location, destination, travel date and time, and payment details related to the transaction. This information allows us to manage and complete your booking.

Information From Third Parties

Payment Service Providers: Payments made through our website may be processed by third-party payment providers. These providers may collect and store the payment information needed to complete the transaction.
Transportation Partners: BookYourWheels may work with transportation partners or fleet providers to complete bookings. In order to provide the requested service, some booking information such as pickup location, time, and customer contact details may be shared with these partners.
Analytics and Technology Providers: We may use third-party analytics services to understand how visitors use our website. These tools help us analyze website traffic and improve our services and website performance.

How We Use Your Information

BookYourWheels uses collected information to provide services, improve the website, and communicate with customers.

Service Delivery: Your information is used to process bookings, arrange chauffeur services, confirm reservations, and provide customer support.
Communication: We may use your contact details to send booking confirmations, service updates, responses to inquiries, and important information related to your booking.
Service Improvement: Information collected from users helps us understand how people use our website and services. This allows us to improve the website and provide better customer experiences.
Security and Fraud Prevention: Your information may be used to protect our website and services from fraud, misuse, or other security risks.
Legal Compliance: BookYourWheels may use or share personal information when required by law or when requested by government authorities or legal processes.

Sharing of Information

BookYourWheels does not sell personal information to third parties. However, some information may be shared when necessary to operate our services.

Service Providers

We may share information with trusted service providers such as payment processors, technology providers, and transportation partners who help us deliver our services.

Legal Requirements

Personal information may be shared if required by law, court orders, or government authorities, or when necessary to protect the rights and safety of BookYourWheels or its users.

Business Transfers

If BookYourWheels undergoes a merger, acquisition, or sale of business assets, personal information may be transferred as part of that transaction.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve the user experience. Cookies are small files stored on your device that help us understand how visitors use our website. Cookies allow us to remember user preferences and improve website functionality. Users can manage or disable cookies through their browser settings. However, disabling cookies may affect some features of the website.

Data Security

BookYourWheels uses reasonable security measures to protect personal information from unauthorized access, loss, misuse, or changes. Although we take steps to protect your information, no method of sending data over the internet or storing data electronically can be completely secure.

User Rights and Choices

Users may request to review, update, or correct their personal information. If you want to update your information or request deletion of your personal data, you may contact us using the details provided below. Users can also choose to unsubscribe from marketing emails by following the unsubscribe instructions included in those messages.

Retention of Information

BookYourWheels may keep personal information for as long as necessary to provide services, meet legal requirements, resolve disputes, and enforce our agreements.

Changes to This Privacy Policy

BookYourWheels may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated date. By continuing to use our website or services after changes are posted, you accept the updated Privacy Policy.

Contact Information

If you have any questions about this Privacy Policy or how your information is handled, you may contact us using the details below.

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