Eligibility.
The Self driven car and Subscription service are intended solely for persons who are 21 or older. Any use of the Services by anyone that does not meet these age requirements is expressly prohibited. .
Registration.
To access certain features of the Services, you must sign up for an account with BookYourWheels.
You can create BookYourWheels account by providing us your name, email address, and
creating a password or connecting through an account with a third-party site or service (including Facebook and Google).
You must provide accurate, current, and complete information during the registration and booking process.
Verification.
Where permitted, BookYourWheels has the right, but not the obligation, to undertake screenings, checks, and
engage in processes designed to verify the identities or check the backgrounds of users, including driving history and driver’s license validity.
BookYourWheels may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional
related information and corrections where applicable, and you hereby authorize BookYourWheels to request, receive, use, and store such information.
BookYourWheels may permit or refuse your request to book a vehicle in its sole and absolute discretion.
BookYourWheels may, but does not commit to, undertake efforts to ensure the safety of vehicles shared through the Services.
We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our
policies that require host or vendor to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads..
You agree that you will always use your BookYourWheels account and the Services in compliance with these Terms, applicable law,
and any other policies and standards provided to you by BookYourWheels..
Account Activity.
You are, and will be solely responsible for, all of the activity that occurs through your BookYourWheels account.
Keep your BookYourWheels account information, including your password, secure.
You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions
under your BookYourWheels account, whether or not you have authorized such activities or actions.
You will immediately notify BookYourWheels of any actual or suspected unauthorized use of your BookYourWheels Account.
We are not responsible for your failure to comply with this clause, or for any delay in shutting down or protecting your
BookYourWheels Account unless you have reported unauthorized access to us.
As a Customer or user, you commit that you will be a legally licensed driver and provide proof for the same.
You will treat the vehicle and any applicable Extras well and will take all reasonable measures to return the vehicle and any
applicable Extras on time and in essentially the same condition as received.
Customers/User financial responsibility for physical damage to the vehicle.
The Customer that booked the trip is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault.
This responsibility applies whether the primary user has their own auto insurance or not.
When you book a vehicle on BookYourWheels, you agree that if any damage occurs to the booked vehicle during the booked trip,
you will work with BookYourWheels to make a claim for coverage under any policy of insurance that applies to the loss.
Delivery of the vehicle.
The owner of the vehicle shall deliver the vehicle to the customer along with its registration certificate,
insurance documents and such other documents at the location specified by the owner and the customer hereby agrees to pick up the vehicle at
such location specified by the owner. .
Return of the vehicle.
The Customer shall return the Vehicle to the Owner in the same condition as it was provided to the Customer along with the documents
provided to the Customer, either at the location it was picked up from or such other location the Owner may specify to the Customer.
Further, it is hereby clarified that in the event the Vehicle is returned prior to the Rental Period, the Customer shall still be liable to pay
the entire Rental amount for which the vehicle was booked.
If the Customer fails to return the Vehicle to the Owner within 24 hours of expiry of the Rental Period,
the Vehicle shall be reported as “stolen” to the appropriate authorities by the Owner and the Customer
shall be solely liable for the consequences thereof. It is hereby agreed that it shall be the sole responsibility of the Customer to
immediately notify the Owner in the event of any unavoidable delay in returning the Vehicle to the Owner.
Extension of rental period.
If the customer is desirous of seeking an extension of the Rental Period, the Customer shall extent the booking of the vehicle for
following days before the actual rental period ends, at the cost of 50% extra of the actual rental amount for that period.
Condition of the vehicle.
The Customer hereby acknowledges and accepts that the Customer has received the Vehicle from the Owner:
(a) in a good and clean condition except as otherwise specified in the “Vehicle Details and Conditions Report”
prepared by the Owner prior to the handover of the Vehicle to the Customer.
(b) with supplied tools, spare tyre, accessories and equipment, keys, the mobile global positioning system (GPS)
(if provided) and other accessories and any other items specified on the Vehicle Details and Condition Report.
(c) with the checked out odometer reading and fuel reading.
Damage, Defects or any other issues.
Upon return of the Vehicle by the Customer, an inspection shall be conducted by the maintenance staff of the Owner for assessing the
condition of the Vehicle and to identify any damage caused to Vehicle by the Customer during the Rental Period.
In the event of any damage, defects or issues being identified upon such inspection by the Owner, the same shall be notified to the Customer
and the actual amount for such damages shall be collected from the customer.
Traffic and other violations.
In the event of the Customer having committed any traffic offence during the Rental Period and is liable for any penalty or fine,
the Owner shall deduct such amount from the Security Deposit. The Customer shall not sell, rent, sub-lease, pledge, offer for sale,
lend assign, part with the possession of, dispose of or provide any rights over the Vehicle or any of its parts to any person.
4. Cancellation policy.
Sl. No. | Cancellation done | Percentage of deduction on total rental amount |
---|---|---|
1 | Before 48 Hours from pickup time | 10% |
2 | Before 24 Hours from pickup time | 20% |
3 | Before 12 Hours from pickup time | 50% |
4 | Less than 12 Hours from pickup time/No Show | 100% |
The Subscriber or hirer can allow use of Subscribed vehicle to others as long as they meet the same eligibility
requirements. The subscriber would require to produce a photo of their Identity proof and driver’s
license to perform a driving record evaluation on them.
Sl. No. | Description | Amount (in rupees) |
---|---|---|
1 | Change or tampering of vehicle number plate | 25000/- |
2 | Tamper or removal of GPS system | 25000/- |
3 | Wrong Identity proof or driving licenses submission | 50000/- |
4 | Exceeding speed limit of vehicle specified by the vendor/owner from whom the customer receives the vehicle. (such charges shall be in addition to any fines that may be imposed by the government authorities) | 1000/- every time when customer exceeds limit. |
5 | Use of vehicle for any illegal activities as per law of the land. | 50000/- |
6 | Decoration of vehicle (eg- flowers, ribbons, bouquets, external branding etc.) without prior permission from the owner. | 10000/- |
7 | Smoking, illegal drugs or any such activity in the vehicle. | 10000/- |
BookYourWheels reserves the right to terminate booking and/orimpose a penalty against any client who breaches any clause or terms of use.