loader

Home      Terms & Conditions

Terms & Conditions

PLEASE READ THESE TERMS OF SERVICE CAREFULLY AS THEY CONTAIN IMPORTANT INFORMATION THAT AFFECTS YOUR RIGHTS, REMEDIES, AND OBLIGATIONS.
1. Eligibility, Registration, Verification

Eligibility.  The Self driven car and Subscription service are intended solely for persons who are 21 or older. Any use of the Services by anyone that does not meet these age requirements is expressly prohibited. .

Registration.  To access certain features of the Services, you must sign up for an account with BookYourWheels. You can create BookYourWheels account by providing us your name, email address, and creating a password or connecting through an account with a third-party site or service (including Facebook and Google). You must provide accurate, current, and complete information during the registration and booking process.

Verification.  Where permitted, BookYourWheels has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to verify the identities or check the backgrounds of users, including driving history and driver’s license validity. BookYourWheels may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize BookYourWheels to request, receive, use, and store such information. BookYourWheels may permit or refuse your request to book a vehicle in its sole and absolute discretion. BookYourWheels may, but does not commit to, undertake efforts to ensure the safety of vehicles shared through the Services. We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our policies that require host or vendor to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads..

2.Fees, Taxes.
Fees  The fees we charge for any of our service must be paid upfront (before actual commencement of the booking). The fees we charge for using the Services and other cost structures will be itemized at checkout. You can verify the amount for your trip at checkout before you submit your trip request. When making a payment, you authorize BookYourWheels, or third-party service providers acting on behalf of BookYourWheels, to store your payment credential for future use in the event you owe BookYourWheels any money. In some cases, our payment processors have arrangements with card networks to automatically update stored payment credentials whenever you receive a new card (e.g., replacing an expired card or one that was reported lost or stolen) and we will rely on such updates to stored payment credentials for balances..

Collection of fees.  BookYourWheels will employ all legal methods available to collect amounts due, including the engagement of collection agencies or legal counsel. BookYourWheels, or the collection agencies we retain, may also report information about your BookYourWheels account to credit bureaus. .

Taxes.  The amount of taxes, if any, collected and remitted by BookYourWheels will be visible to, and separately stated, to both users and vendors on their respective trip related documents and invoices .

3. Your commitments.

You agree that you will always use your BookYourWheels account and the Services in compliance with these Terms, applicable law, and any other policies and standards provided to you by BookYourWheels..

Account Activity.  You are, and will be solely responsible for, all of the activity that occurs through your BookYourWheels account. Keep your BookYourWheels account information, including your password, secure. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your BookYourWheels account, whether or not you have authorized such activities or actions. You will immediately notify BookYourWheels of any actual or suspected unauthorized use of your BookYourWheels Account. We are not responsible for your failure to comply with this clause, or for any delay in shutting down or protecting your BookYourWheels Account unless you have reported unauthorized access to us.

Customer/User commitments

As a Customer or user, you commit that you will be a legally licensed driver and provide proof for the same. You will treat the vehicle and any applicable Extras well and will take all reasonable measures to return the vehicle and any applicable Extras on time and in essentially the same condition as received.

Customers/User financial responsibility for physical damage to the vehicle.  The Customer that booked the trip is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault. This responsibility applies whether the primary user has their own auto insurance or not.
When you book a vehicle on BookYourWheels, you agree that if any damage occurs to the booked vehicle during the booked trip, you will work with BookYourWheels to make a claim for coverage under any policy of insurance that applies to the loss.

Delivery of the vehicle.  The owner of the vehicle shall deliver the vehicle to the customer along with its registration certificate, insurance documents and such other documents at the location specified by the owner and the customer hereby agrees to pick up the vehicle at such location specified by the owner. .

Return of the vehicle.  The Customer shall return the Vehicle to the Owner in the same condition as it was provided to the Customer along with the documents provided to the Customer, either at the location it was picked up from or such other location the Owner may specify to the Customer. Further, it is hereby clarified that in the event the Vehicle is returned prior to the Rental Period, the Customer shall still be liable to pay the entire Rental amount for which the vehicle was booked.

If the Customer fails to return the Vehicle to the Owner within 24 hours of expiry of the Rental Period, the Vehicle shall be reported as “stolen” to the appropriate authorities by the Owner and the Customer shall be solely liable for the consequences thereof. It is hereby agreed that it shall be the sole responsibility of the Customer to immediately notify the Owner in the event of any unavoidable delay in returning the Vehicle to the Owner.

Extension of rental period.  If the customer is desirous of seeking an extension of the Rental Period, the Customer shall extent the booking of the vehicle for following days before the actual rental period ends, at the cost of 50% extra of the actual rental amount for that period.

Condition of the vehicle.  The Customer hereby acknowledges and accepts that the Customer has received the Vehicle from the Owner:

(a) in a good and clean condition except as otherwise specified in the “Vehicle Details and Conditions Report” prepared by the Owner prior to the handover of the Vehicle to the Customer.

(b) with supplied tools, spare tyre, accessories and equipment, keys, the mobile global positioning system (GPS) (if provided) and other accessories and any other items specified on the Vehicle Details and Condition Report.

(c) with the checked out odometer reading and fuel reading.

Damage, Defects or any other issues.  Upon return of the Vehicle by the Customer, an inspection shall be conducted by the maintenance staff of the Owner for assessing the condition of the Vehicle and to identify any damage caused to Vehicle by the Customer during the Rental Period. In the event of any damage, defects or issues being identified upon such inspection by the Owner, the same shall be notified to the Customer and the actual amount for such damages shall be collected from the customer.

Traffic and other violations.  In the event of the Customer having committed any traffic offence during the Rental Period and is liable for any penalty or fine, the Owner shall deduct such amount from the Security Deposit. The Customer shall not sell, rent, sub-lease, pledge, offer for sale, lend assign, part with the possession of, dispose of or provide any rights over the Vehicle or any of its parts to any person.

4. Cancellation policy. 

   Sl. No.    Cancellation done    Percentage of deduction on total rental amount
   1    Before 48 Hours from pickup time    10%
   2    Before 24 Hours from pickup time    20%
   3    Before 12 Hours from pickup time    50%
   4    Less than 12 Hours from pickup time/No Show    100%


* BookYourWheels reserves the right to terminate the booking in case of any suspicion or any other reason.

Replacement of vehicle.  In case where in a Vehicle develops mechanical error and restrain the User from its use, replacement vehicle shall be provided within a city limits only (Subject to availability of similar segment of vehicle in the city). In a case, where in Vehicle develops such error outside the city limit, replacement Vehicle will not be provided and amount equivalent to agreed rental will be charged. Company decision related to replacement vehicle will be final.

Interior and Exterior cleanliness.  The customer is expected to return the vehicle in the same cleanliness condition as it was delivered. The owner of the vehicle has a right to charge the customer if the vehicle is returned in dirty, muddy or unfair condition.

Security Deposit.  The customer has to pay Security deposit while booking any vehicle on BookYourWheels. Security deposit may vary depending on the brand, model or variant of the vehicle. After completion of booking and returning the vehicle back to the owner, the owner will inspect the vehicle and assess the condition of the vehicle. If the condition of the vehicle during return is same as the condition of the vehicle during delivery of the vehicle, then the entire security deposit would be refunded within 7 days after the return of the vehicle. And if the condition of the vehicle during return is unfair compared to the condition of the vehicle during delivery, then part or the entire security deposit would be forfeited.

Terms & condition of Vendors.  BookYourWheels has tied up with various vendors across India to give quality and affordable rental services to the customer. By agreeing Terms & Conditions of BookYourWheels, the customer is agreeing the Terms & Conditions of all of its Vendors. The customer may also have to sign the rental agreement or the Terms & Conditions (Physically or Digitally) of the vendor during handover of vehicle to the customer.

Fastag.  Vehicles are equipped with Fastags, as transport department has made it mandatory in highways. The customers who want to avail this benefit should pay the amount in advance to recharge fastag. Or if the fastag is already recharged and ready for use then, we charge customers based on the usage of fastag by the customer after the closure of the booking when we receive updated report of tolls paid within 24 to 48 hours of closure of booking.

Fuel.  The tariff mentioned for Self- driven vehicle is without fuel. We would hand over the booked vehicle for self-drive with fully toped up fuel and customer is expected to return the vehicle with same fuel level. Having said that, in rare cases if the fuel is not toped up fully while handing over the car to customer (commencement of booking period), the customer has to return the vehicle with same level of fuel as it was earlier when the booking had commenced. If the vehicle is delivered with low fuel level, BookYourWheels or its vendor will charge for the difference.

Border taxes, parking fees.  The border taxes, parking fees or any such fees should be borne by the customer.

Speed limit.  Customer need to follow the speed limit rule set out by the vendor from which customer is receiving the vehicle. Any violation of the same will be chargeable.

Repossession of vehicle.  If the Customer defaults in any of the covenants, conditions or provisions of this Agreement, it is agreed that Owner may take possession of the Vehicle from the Customer at any time, at the sole discretion of the Owner.

Keys.  Lost keys will be the responsibility of the Hirer/User and all resulting costs incurred would be charged e.g. replacement keys, replacement locks, re-programming of master keys to the vehicle etc. Any theft or damage caused as a result of keys being left in or around a vehicle, would also be charged.

Doorstep delivery and Pickup.  Doorstep delivery and pickup of vehicles can be arranged. BookYourWheels offer a Doorstep delivery and pickup, a fee will apply to this service where the customer can opt for the service after selecting the vehicle and package.

Vehicle Alterations.  During your hire period you are not authorized to make any alterations or make any additions to our vehicles, this includes illegal tinting, spraying of alloy wheels to change color, removing GPS device etc.

Tracking Units.  To maintain and protect the condition and performance of the rented vehicle, to detect and prevent crime and to assist you in the event of accident or breakdown the rental vehicle, we have fitted with an electronic device to track location. By accepting this Terms and conditions you give your specific express authority for us to use and access location about the rented vehicle and its Use. You acknowledge that BookYourWheels and its vendors may use the information obtained through any such device to locate the rented vehicle at any time during the rental period and after and for any reason

Damage of Wheels and Tyres.  Damage to wheels or tyres including punctures or side wall damage will be charged. Tyres damaged as a result of continued driving following a puncture, would be charged. Customers are expected to take full responsibility of the vehicle and all of its parts.

Responsibility of the Hirer.  For long-term booking, when service is due we would request that the User notifies us in order that mutually convenient arrangements can be made. BookYourWheels or its vendors will complete routine services /basic maintenance and a replacement vehicle will be provided at no extra cost if required (subject to availability). It is imperative that User assist and co-operate in ensuring that any routine maintenance of a vehicle is carried out in a timely manner. If it is deemed a hirer has failed to notify us in a timely manner, we will seek a charge for damages occurred.

BookYourWheels request that drivers check tyre pressures, oil, coolant or any such thing in vehicles on a reguar basis for long term booking.

Use of Rented vehicle by others

The Subscriber or hirer can allow use of Subscribed vehicle to others as long as they meet the same eligibility requirements. The subscriber would require to produce a photo of their Identity proof and driver’s license to perform a driving record evaluation on them.

The customer agrees that in the event of breach of any of the clause or terms & conditions, the customer shall liable to pay penalty as given below;:


   Sl. No.    Description    Amount (in rupees)
   1 Change or tampering of vehicle number plate    25000/-
   2 Tamper or removal of GPS system    25000/-
   3 Wrong Identity proof or driving licenses submission    50000/-
   4 Exceeding speed limit of vehicle specified by the vendor/owner from whom the customer receives the vehicle. (such charges shall be in addition to any fines that may be imposed by the government authorities)    1000/- every time when customer exceeds limit.
   5 Use of vehicle for any illegal activities as per law of the land.    50000/-
   6 Decoration of vehicle (eg- flowers, ribbons, bouquets, external branding etc.) without prior permission from the owner.    10000/-
   7 Smoking, illegal drugs or any such activity in the vehicle.    10000/-


Breach of Terms & Conditions:

BookYourWheels reserves the right to terminate booking and/orimpose a penalty against any client who breaches any clause or terms of use.