Last Updated: September 2026
BookYourWheels respects your privacy and is committed to protecting the personal information you share when using our website, submitting an enquiry, making a booking or communicating with our team.
BookYourWheels operates under its parent company, Exclusive Concierge Club (ECC). When you submit an enquiry or booking through the BookYourWheels website, your information may be processed and managed by ECC for booking coordination, customer support, payment processing and related service administration.
By using the BookYourWheels website or services, you acknowledge the practices described in this Privacy Policy.
When you contact us, submit an enquiry or make a booking, we may collect information such as:
We use this information to understand your requirements, coordinate your journey and provide the requested services.
Where online payment is available, payments may be processed through secure third-party payment providers. BookYourWheels and/or ECC do not intend to store complete debit or credit card details on their own servers. Payment information is handled by the relevant payment service provider according to its applicable privacy and security practices.
When you contact us by email, phone, WhatsApp, website forms or other communication channels, we may retain relevant communication details and the information you provide so that we can respond to your enquiry, manage your booking and provide customer support.
When you visit our website, certain technical information may be collected automatically, including:
This information may be used to maintain website security, understand website performance and improve the user experience.
We may collect information about how visitors interact with our website, including pages viewed, time spent on pages, navigation activity and other usage information.
When you submit a booking or service enquiry, we may collect information relating to the requested service, pickup location, destination, travel date and time, vehicle requirements and transaction details necessary to process and manage the booking.
Depending on the service and booking, we may receive or process information through third parties involved in delivering or supporting our services. These may include:
We may use the information we collect to:
We do not sell your personal information.
Information may be shared with trusted third parties where reasonably necessary to provide or support our services. These may include:
We only intend to share information that is reasonably necessary for the relevant purpose.
Our website may use cookies and similar technologies to support website functionality, understand how visitors use the website and improve user experience.
Cookies may help us remember preferences, analyse website traffic and understand how visitors interact with our pages.
Where applicable, you may manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
Depending on applicable law, you may have the right to:
Requests can be made using the contact details provided below.
We retain personal information for as long as reasonably necessary to:
The retention period may vary depending on the nature of the information and the purpose for which it was collected.
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, technology or applicable requirements.
Any updated version will be published on this page with a revised "Last Updated" date.
If you have questions about this Privacy Policy or how your information is handled, please contact us:
BookYourWheels operates under Exclusive Concierge Club (ECC).
