BookYourWheels understands that travel plans may change. Customers may cancel their booking through our website or by contacting our customer support team. Refund eligibility depends on the time at which the cancellation request is made before the scheduled pickup time.
Cancellation charges will be applied according to the following schedule:
| Sl. No. | Cancellation Time | Deduction on Total Booking Amount |
|---|---|---|
| 1 | More than 48 hours before pickup | 10% |
| 2 | 24 to 48 hours before pickup | 20% |
| 3 | 12 to 24 hours before pickup | 50% |
| 4 | Less than 12 hours before pickup / No show | 100% |
If the customer fails to arrive at the pickup location at the scheduled pickup time and cannot be contacted within a reasonable waiting period, the booking may be treated as a No Show. In such cases, the full booking amount may be charged and no refund will be provided.
If a cancellation qualifies for a refund according to the cancellation policy, the refund will be processed through the original payment method used during booking. Refund processing times may vary depending on the payment provider or banking system.
Customers may request modifications to their booking, such as changes in pickup time, location, or service type. All modification requests are subject to availability and operational feasibility.
In rare cases, BookYourWheels may need to cancel a booking due to operational reasons, safety concerns, or circumstances beyond our control such as vehicle unavailability, traffic disruptions, or extreme weather conditions.
In such cases, customers will be informed as early as possible and a suitable alternative or refund may be provided where applicable.
If you need assistance with cancelling or modifying a booking, please contact our support team.
