Last Updated: September 2026
We understand that travel plans can change. This Cancellation & Refund Policy explains the applicable cancellation charges, refund process and booking modification terms for BookYourWheels services.
Cancellation charges are calculated based on the time the cancellation request is received before the scheduled pickup time.
| Sl. No. | Cancellation Time | Deduction on Total Booking Amount |
|---|---|---|
| 1 | More than 48 hours before pickup | 10% |
| 2 | 24 to 48 hours before pickup | 20% |
| 3 | 12 to 24 hours before pickup | 50% |
| 4 | Less than 12 hours before pickup / No-show | 100% |
Important: The cancellation time is calculated relative to the scheduled pickup time stated in the confirmed booking.
If the customer does not arrive at the agreed pickup location at the scheduled time and cannot be contacted within the applicable waiting period, the booking may be treated as a No-show.
A No-show may result in a 100% deduction of the booking amount, and no refund may be provided.
Where a cancellation qualifies for a refund, the applicable refund will be processed through the original payment method, wherever possible.
The time required for the refund to reach the customer's account may depend on the payment provider, bank or payment method used.
Any applicable payment-processing or transaction-related deductions, where permitted, may be reflected in the final refund amount.
Customers may request changes to an existing booking, including:
Modification requests are subject to vehicle availability and operational feasibility.
Changes to the itinerary may result in additional charges where they increase the distance, duration, service category or other operational requirements.
A booking modification may be treated as a cancellation and new booking where the requested change cannot reasonably be accommodated under the original booking.
In exceptional circumstances, BookYourWheels/ECC may need to cancel or modify a confirmed booking because of:
Where reasonably possible, customers will be informed as early as possible.
We may offer an alternative vehicle or arrangement where available. Where an alternative cannot be provided, a refund may be issued according to the circumstances and applicable booking terms.
Certain bookings may have different cancellation terms because of their specific nature, including:
Where different cancellation terms apply, those terms will be communicated to the customer before confirmation.
To cancel or modify a booking, contact our team using the official contact details provided in your booking confirmation or through:
When requesting a cancellation, please provide your booking reference and relevant travel details so that we can process the request efficiently.
