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Privacy & Policy

Personal information you give us

Account data.  When you register for an account with us, we require certain personal information to open your account, such as your name, email address, and password.

Profile data.  We may also ask you to provide additional profile information to use certain features of the Services which may include street addresses, phone numbers, driver’s license number, date of issuance and issuing country and/or state, profile photos, employer, city and date of birth.

Payment data.  We collect your digital payment details, bank account or payment card numbers, and transaction information in connection with a potential or actual transaction, which may be processed and stored by one or more third party payment service providers or digital payments companies.

Identity verification data.  In some instances, we may collect identity verification information such as a photograph or scanned copy of a driver’s license, passport, national ID card, or payment card, social media account information, or other forms of identification information.

Communications.  When you communicate with BookYourWheels, including via phone, email, or chat, or use the Services to communicate with other users, we collect information about your communication and any information you choose to provide.

Personal information we automatically collect.

Location data.  When you use certain features of the Services, we may collect information about your approximate location (e.g., city/town associated with your IP address). When you opt in to use our location sharing feature, we may collect the precise location information of your mobile device. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.

Device data.  We collect information about your computer or mobile device, such as its operating system type and version number, manufacturer and model, browser type, screen resolution, IP address, unique device identifiers, or general location information such as city, state, or geographic area.

Trip data.  We collect transactional information related to the trips you take through the Services, including the date and time of your trip, amounts charged, and other related trip details.

In-vehicle device data.  If a vehicle is installed with GPS tracker device, we may remotely collect certain information about the vehicle. Like GPS location, car battery voltage, fuel level, odometer reading, malfunction indicator lamp (e.g., a check engine light), door state (e.g., locked/unlocked), engine state (e.g., stopped/running).

Personal information we collect from third-party sources.

Third-party services.  If you choose to log in to our Services through a third-party site or service (e.g., Apple, Facebook, or Google), the third-party service may send us information such as your registration and profile information from that service. The information we may receive varies by service and is controlled by the relevant service. By associating an account managed by a third party with your BookYourWheels account and authorising BookYourWheels to have access to this information, you agree that BookYourWheels may collect, store, and use this information in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your information.

Third-party in-vehicle devices.  If a vehicle you book through the Services, includes an in-vehicle device or system operated by a third-party service (including vehicle manufacturers) or installed by the host, that host or service may record information about your use of the car. These devices or systems may monitor the car's condition, performance and operation, track fuel consumption, distance traveled, location, and other information. The host and/or third-party service will be solely responsible for its use of such information but may disclose such information to BookYourWheels, which we will use in accordance with this Privacy Policy.

Background check services.  To the extent permitted by applicable laws, BookYourWheels may collect background information about you from public records, background check providers, or other screening services. We may use your information, including your full name and date of birth, to obtain such reports.

Other sources.  To the extent permitted by applicable law, we may receive additional information about you, such as demographic data, fraud detection information, or data from credit bureaus and other third-party data providers.

We may combine the information about you that we receive from third-party sources with other information we have about you.

How we use your personal information

We use, store, and process your personal information to provide and improve the Services and for security and safety purposes. For example, we may use your information:

To provide the Services, including to:


    Provide and operate the Services

    Provide customer support

    Send you service, support, and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you at any telephone number, by placing a voice call or through text (SMS) or email messaging

    Facilitate your login to the Services via third-party identity and access management providers, such as Facebook, Google, and Apple

    Process transactions and send notices about your transactions

    Personalise or customise your user experience

    Facilitate your referral invitations

    Send your requests for reviews, for fraud detection and prevention, and for any purpose you authorise at the time of collection

    Administer referral programs, rewards, surveys, contests, or other promotional activities or sponsored events in which you participate

For research and development:

We may use your personal information to analyse and improve the Services and to develop new products and services, including by studying our user demographics of the Services. We may also create aggregated, de-identified, or other anonymous data from your personal information. We make personal information into anonymous data by removing information that makes the data personally identifiable to you. We may use this anonymous data and share it with third parties for our lawful business purposes, including to analyse and improve the Services and promote our business.

For marketing and advertising:

We and our third party advertising partners may collect and use your personal information for marketing and advertising purposes.

For security and safety, including to:


    Verify your identity or authenticate information that you provide, including during account creation and password reset processes

    Resolve disputes, collect fees, and troubleshoot problems

    Detect, prevent, and/or remediate fraud, abuse, security incidents, or other potentially harmful, prohibited, or illegal activities

    Using information from your mobile or in-vehicle device to identify unsafe driving behaviour, including speeding or harsh braking and acceleration, and to raise awareness regarding such behaviours

    Manage and protect our information technology infrastructure

    Conduct investigations and risk assessments

To comply with law:

We use your personal information as we believe necessary or appropriate to comply with applicable laws, lawful requests, and legal processes, such as requests from government authorities.

Your preferences and choices



Opting out of marketing communications

You may opt out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email. You may continue to receive service-related and other non-marketing emails.

Correct and update

You can review, correct, update, and edit certain information that has been previously provided to us by you at any time by logging in to your account and reviewing your account settings and profile.

Account closure

If you wish to close your account and request deletion of your personal information, please contact our customer service.

Location data

Users of our mobile application can disable the application’s access to the device’s location within the device’s settings.

Security



We employ a number of technical, physical, and organisational measures designed to protect information against unauthorised access, destruction, or alteration while it is under our control. However, no method of transmitting or storing information can be 100% secure and we cannot guarantee the security of your personal information.

Changes to this privacy policy



We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Services or as otherwise indicated. Your use of the Services following these changes means that you accept the revised Privacy Policy. If you don’t agree to these changes, you can contact us to close your account.